Standard Operating Procedure (SOP)
At Emmyfrank Bonded Terminals, our SOP ensures transparency, efficiency, and security in cargo handling operations.
1. Container Reception
On arrival, containers undergo thorough checks and are discharged using specialized equipment. They are transferred to the yard and captured in our system before free storage begins.
2. Clearing Agent Responsibilities
Agents must complete customs and shipping line formalities before proceeding to the terminal desk with the delivery order for processing.
3. Invoicing & Payment
All invoicing is handled electronically. Customers submit the bill of lading, receive an invoice, and complete payment before proceeding with container pickup.
4. Booking & Positioning
Booking for customs examination is done within 3 hours of document submission. Emmyfrank ensures positioning within 24 hours of confirmation.
5. Terminal Delivery Order (TDO)
Once payment is confirmed, the TDO and Authority to Load (ATL) are issued. The pre-gate ticket authorizes cargo pickup at the terminal.
6. Gate & Delivery Operations
Security checks and equipment compliance inspections are conducted before entry. Delivery clerks verify documents and coordinate container loading.
7. Empty Container Return
Upon return, empty containers are verified, offloaded, and documented. An Equipment Interchange Report (EIR) is issued on exit.
8. Complaints & Claims
All complaints are acknowledged within 24 hours and resolved within 48 hours. Claims agreed upon are settled within 10 working days.